Course Overview:
If you’re interested in a career in IT, a support help desk role is a common starting point for entry-level network technicians. In this course, you will learn the basics of network and user support, which are essential for a successful career in networking.
You’ll start with learning how to support endpoints, networks, and users by diagnosing problems and documenting them. Then, you’ll move on to working as a part of a help desk team and troubleshooting networks and endpoints. Finally, you’ll learn how to remotely support users and access networks. This course will give you the knowledge and skills you need to be successful in IT.
Here’s what you will learn.
My Knowledge Check (beta)
Module 1: Network Support
Module 2: Cybersecurity Threats, Vulnerabilities, and Attacks
Module 3: Network Security
Network Support and Security Final Exam
Network Support and Security - Course Badge
Network Support - Achievement
Cybersecurity Threats, Vulnerabilities, and Attacks - Achievement
